Write to us
Answered within 24 working hours, by a person.
A question about range, weight, or whether a model fits where you plan to use it. Tell us where and how far you plan to ride and we will tell you honestly whether the E1 suits.
support@onride.co.ukQuote the order reference from the email you got straight after payment. We will trace the parcel with the courier.
support@onride.co.ukWrite to us with your order reference and we send the prepaid return label within 24 working hours. No reason needed, and you pay nothing.
support@onride.co.ukDescribe the symptom and attach a photo or a short video if it is visible. A good share of faults are solved without sending anything back.
support@onride.co.ukCompany details
OnRide — a trading name of COMOGIA LTD
COMOGIA LTD, company no. 17090269, registered in England and Wales
71–75 Shelton Street, London WC2H 9JQ. See the legal notice
Email: support@onride.co.uk
Customer support answers by email within one business day. Messages received at the weekend are dealt with on Monday morning.
Before you write
The FAQ covers charging time, rain, faults, where you may legally ride, folded size and battery life. The Delivery and returns page sets out the return and warranty procedure step by step.